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The treatment of citizens

The order of consideration of citizens:

All requests received by the National library of Uzbekistan named after Alisher Navoi are considered on the basis of the Law of the Republic of Uzbekistan. "On order of consideration of appeals of legal entities and physical persons". The adoption of citizens to the National library, as well as registration and control of a responsible employee of the National library office.
On the basis of Order No. 53 of the National library of Uzbekistan named after Alisher Navoi on 8 may 2015 in the National library of Uzbekistan n.a. Alisher Navoi was approved the Regulation on order of consideration of appeals of legal entities and individuals. The requests received in the National library of Uzbekistan n.a. Alisher Navoi will be addressed in the manner specified in the statutes.

The treatment of citizens through single portal of interactive state services (State portal):

Based on the regulation "On the unified portal of interactive services" of 30 December 2012 № 378, all the complaints of the citizens through single portal of interactive state services (State portal) is registered as the electronic application and will be considered in accordance with the established procedure:
Print
registration
scan
submitting, via a local connection “IIRO.uz”, the head of the national library
as directed by the Directorate, is sent to the appropriate head of service libraries
filling account Blanca
after answering the inquiry, fixing on the account form

Requirements for applications:
Full name of natural person
Information about place of residence or full name of legal entity
information about its location (postal address)
treatment, confirmed with electronic digital signature
the bottom line should be short and clear
Not be considered:
anonymous applications;
applications submitted through the representatives of natural and legal persons in the absence of documents confirming their powers;
requests that do not meet other requirements established by law.

Anonymous applications are removed from control.
Appeals received in the office of the register of the National library, scan within one working day and sent via local communication “IIRO.uz”, the head of the National library. Having considered the appeal, the Director sent for execution to the relevant head of service libraries.

Terms of consideration of applications received in the office of the National library
A statement or complaint shall be considered within fifteen days from the date of receipt in the National library, in order to resolve the issue basically. If you need additional study or request for additional documents — within one month.
The proposal being considered in the up to one month from the date of receipt in the National library, except for those proposals that require further study, as in writing, communicated to physical or legal person who has made the proposal within ten days.

If the appeal was sent to the web site of the library or through EPIGU, the response is sent to the email address of the person applied.
No electronic message sent to the address of the applying entity in writing.

№ 

Request type

Количество обращений в 2017 году

I- кв

II-кв

III-кв

IV-кв

С начала года

Recieved

Carried out

Recieved

Carried out

Recieved

Carried out

Recieved

Carried out

Recieved

Carried out

1

 

Received requests of users of National Library of the Republic of Uzbekistan n.a. Alisher Navoi

45 45             45 45

2

The request of citizens through single portal of interactive state services

                   

3

Request through «Call-center»

11503 11503             11503 11503

Total:

                   

 

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